{"id":21856,"date":"2018-08-20T10:31:07","date_gmt":"2018-08-20T09:31:07","guid":{"rendered":"https:\/\/www.zestcarrental.com\/blog\/?p=21856"},"modified":"2022-03-21T09:38:16","modified_gmt":"2022-03-21T09:38:16","slug":"expect-returning-hire-car","status":"publish","type":"post","link":"https:\/\/www.zestcarrental.com\/blog\/expect-returning-hire-car\/","title":{"rendered":"What to expect when returning your hire car"},"content":{"rendered":"<h6 style=\"margin-bottom: 0px;\">Quick Links<\/h6>\n<p><a style=\"font-size: 0.9em;\" href=\"#time\">Return Time<\/a> | <a style=\"font-size: 0.9em;\" href=\"#inspect\">Car Inspection<\/a> | <a style=\"font-size: 0.9em;\" href=\"#help\">Need Help?<\/a><\/p>\n<p>You\u2019ve had your holiday, you\u2019ve explored, you\u2019ve relaxed, and you\u2019ve soaked in the culture. You\u2019ve had a fantastic time but there\u2019s no place like home. One thing in your way is returning your hire car. This is a process tainted by bad, unclear and shady practices but we want to clear it up. We\u2019ll run through everything you can expect when returning your car, the good and the sometimes not so good.<\/p>\n<hr \/>\n<p><a name=\"time\"><\/a><\/p>\n<h4>1. Plan for and expect to return the car at the date and time you specified.<\/h4>\n<p>Car hire providers work on busy and tight schedules. The reason we ask for specific times when booking is to allow car hire providers to know what&#8217;s available. When you drop your car off chances are it\u2019s checked, cleaned and hired out again very soon after. If you\u2019re late with returning the car, you might be charged for an extra rental day. Most providers have a grace period after the expected return time in which they\u2019ll let you off, but this shouldn\u2019t be taken for granted. Your best bet is always to return the car as close as possible to the time and date you specified.<\/p>\n<p><strong>\u201cI\u2019m delayed, stuck in traffic or something else has happened, I can\u2019t drop the car off in time!\u201d<\/strong><\/p>\n<p>This is a nightmare, it\u2019s super stressful to be stuck in traffic knowing you\u2019ll be late for your return time. If this happens to you, call the rental car provider and let them know you\u2019ll be late. Call them as soon as you realise you\u2019ll most likely be late. If you can\u2019t get hold of them, call us and we\u2019ll try our best to get in touch and update them on the situation.<\/p>\n<p>Doing this gives you the best possible chance of a not being charged for an extra day. You might still be charged for being late but letting them know is always the best option.<\/p>\n<p><strong>\u201cI\u2019m returning a car late at night or early in the morning, will someone be there?\u201d<\/strong><\/p>\n<p>Cars being returned after office hours is quite common. If you\u2019ll have to return the car outside of normal office hours for the provider, a few things might need to happen.<\/p>\n<p>First, when collecting the car, you\u2019ll need to pay a return out of hours fee. When booking through us we show this on the extras page under the local charges section and you can pay this at the provider\u2019s desk when you collect the car. This fee isn\u2019t a way to grab extra money, it simply covers the overtime the company will have to pay their staff for staying later.<\/p>\n<p>On collection, the provider might give you details of where and how to leave the car on return. This normally means there won\u2019t be any staff around on your return. You\u2019ll be asked to leave the car in a certain place, with the keys posted through the provider\u2019s door or somewhere else discreet. If this is the case, make a note of all the details and do everything as asked on your return. Bear in mind that while the vehicle remains unattended after you\u2019ve dropped it off, you\u2019re still accountable for that vehicle.<\/p>\n<hr \/>\n<p><a name=\"inspect\"><\/a><\/p>\n<h4>2. Expect the car to be checked over thoroughly<\/h4>\n<p>When you return the hire car, standard practice is for the provider to look over the car and check for any new damage. This means anything from new paintwork scratches to dents and scuffs on the wheels. If this damage has been caused by you, the provider will detail the charges and either take the charges from your security deposit or invoice you separately. If you want more info on collecting your hire car, check out our<a href=\"https:\/\/goo.gl\/DhbD2d\">\u00a0complete guide to car hire collection.<\/a><\/p>\n<p><a href=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_131021367.jpeg\"><img decoding=\"async\" class=\"aligncenter wp-image-22085 size-full\" src=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_131021367.jpeg\" alt=\"Car inspection\" width=\"2472\" height=\"1648\" srcset=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_131021367.jpeg 2472w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_131021367-300x200.jpeg 300w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_131021367-768x512.jpeg 768w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_131021367-1024x683.jpeg 1024w\" sizes=\"(max-width: 2472px) 100vw, 2472px\" loading=\"lazy\" \/><\/a><\/p>\n<p>The provider will also check the vehicle&#8217;s fuel gauge. Depending on the fuel policy you have \u2013 which you can find on the pre-paid voucher you used to collect the car \u2013 you\u2019ll need to have returned the car with an empty tank, a full tank or simply with the same level as when you collected it. If you\u2019ve done this, then all is good. If not, they may charge you for the missing fuel.<\/p>\n<p><strong>\u201cThe provider is charging me for damage I didn\u2019t do!\u201d<\/strong><\/p>\n<p>This is always a tricky situation but there are solutions. If the provider is attempting to blame you for damage that you didn\u2019t do \u2013 and you\u2019re certain you didn\u2019t do \u2013 then it can lead to awkward standoffs. Preparing for this unfortunate situation starts when you collect the car. If you documented the car properly on collection with plenty of photos and videos, then all should be good. Simply show them the proof. Sometimes small scrapes and scuffs get missed by accident when providers are looking over the car, so they\u2019ll mistakenly think its new damage. The key here is to make sure you document everything on collection, make sure the provider has every bit of damage written down. This protects you.<\/p>\n<p><strong>\u201cThe provider is saying I owe them for fuel!\u201d<\/strong><\/p>\n<p>Again, this is a tricky situation but if you\u2019ve prepared properly you should be fine. It starts with when you collect the car, a key step is to take a picture of the fuel gauge. This gives you an accurate representation of what\u2019s expected on return \u2013 depending on the fuel policy. You can find your fuel policy on the pre-paid voucher we emailed to you.<\/p>\n<p>If your policy is same-same (return the car with the same amount of fuel as collection) then a picture helps you know exactly what you started with. A photo of the gauge proves your point and should resolve the situation.<\/p>\n<p><strong>\u201cI filled the car up to the correct amount, but the drive from the nearest petrol station dropped the gauge!\u201d<\/strong><\/p>\n<p>This is an annoying one, but it can be solved. The best option is to simply work out the distance and fill up a tiny bit more to cover it. Once done, simply take a picture of the gauge next to the receipt right after filling up. This proves you did fill the car up to the correct amount. Most providers are situated close enough to petrol stations that this shouldn\u2019t be an issue, but it\u2019s always handy to know what to do.<\/p>\n<p><strong>\u201cI\u2019ve got proof and everything, but the provider insists we owe them!\u201d<\/strong><\/p>\n<p>This is rare but can happen. It\u2019s most often a mistake but it can be worrying. In this instance, if you\u2019ve demonstrated proof and done everything correctly, we highly recommend you give us a call. We\u2019ll liaise with the provider and try to come to a resolution.<\/p>\n<hr \/>\n<p><a name=\"help\"><\/a><\/p>\n<h4>3. Expect us to be on the other end if you need us<\/h4>\n<p>We have a commitment to only working with providers who provide fantastic service. Providers who will be helpful, efficient and understanding every time you return your hire car. Despite this, sometimes things can go wrong. If at any time you\u2019re not sure what to do when returning your car, give us a call. Our customer service team are helpful, knowledgeable and always here to help.<\/p>\n<p>Our customer service team are available on +44 1362 852288 from Monday to Friday, 8am \u2013 7pm. 8am \u2013 5pm on Saturdays and UK bank holidays and from 10am \u2013 4pm on Sundays. If you need help during these hours you can all our normal number which, as above, is +44 1362 852288.<\/p>\n<p><strong>\u201cIt\u2019s out of your normal office hours and I need help!\u201d<\/strong><\/p>\n<p>If you need help outside of the times listed above, we do operate an emergency 24\/7 out of hours number. To contact us on this number, call the normal number listed above (+44 1362 852288), listen to the whole message and press the option for the emergency phone. Don\u2019t leave a voicemail on this number, it\u2019s not monitored.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reading Time: 4 Minutes. Returning your hire car is sometimes not as simple as we&#8217;d like but it helps to know everything you could expect.<\/p>\n","protected":false},"author":15,"featured_media":26407,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3092],"tags":[],"class_list":["post-21856","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-car-hire-essentials"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our guide to returning your hire car - On The Road with Zest Car Rental<\/title>\n<meta name=\"description\" content=\"We all know how to collect a rental car, but what about returning one once your holiday is over? 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