{"id":21820,"date":"2018-08-03T16:26:59","date_gmt":"2018-08-03T15:26:59","guid":{"rendered":"https:\/\/www.zestcarrental.com\/blog\/?p=21820"},"modified":"2022-03-14T14:23:37","modified_gmt":"2022-03-14T14:23:37","slug":"what-to-expect-collection","status":"publish","type":"post","link":"https:\/\/www.zestcarrental.com\/blog\/what-to-expect-collection\/","title":{"rendered":"What to expect when collecting your hire car"},"content":{"rendered":"<p>Whether you\u2019re a seasoned car hire veteran or you\u2019re jumping behind the wheel of your first hire car, it always helps to know exactly what to expect when you pick up the car. Your mileage may vary but we&#8217;ve put together a few of the things you can expect to come across and do when you collect your hire car. Since we only work with car hire providers we would vouch for, you can be sure that your experience will be a positive one.<\/p>\n<p>Let&#8217;s go through what you can expect when you&#8217;re picking up your hire car, we&#8217;ll even cover some of the more unexpected bits<\/p>\n<hr \/>\n<h4>1. Finding your hire car provider<\/h4>\n<p>If you booked your car hire through us, you would have received a pre-paid voucher sent to your email address. This voucher is confirmation of your booking and has all the details you\u2019ll need to find your car hire provider.\u00a0 Once you land the directions on this voucher this should be enough to guide you straight to them. A lot of providers have desks right at the airport or very close by. Some even provide a regular shuttle bus service to pick you up and take you to them.<\/p>\n<p>If you&#8217;re arriving by flight, be sure to check that we&#8217;ve got the correct flight number for you. This is helpful for allowing the car rental provider to track your flight and see if you&#8217;re delayed.<\/p>\n<h6>What if I can&#8217;t find the provider?<\/h6>\n<p>If you get a bit lost you can always give the car hire provider a call. Their number will be on your pre-paid voucher and they\u2019ll be able to direct you straight to them. If for some reason you can\u2019t get through to the provider, then you can give us a call. Our customer service team are super helpful but also they&#8217;re based in Norfolk. So they might not have the detailed knowledge of every airport for every car hire provider. This is why we recommend calling the car hire provider first if you get lost but we&#8217;re here if you need us.<\/p>\n<hr \/>\n<h4>2. Queuing<\/h4>\n<p>Queues are a part of being at the airport. Queues for your car hire aren&#8217;t guaranteed but they can happen when you travel at peak time. If you\u2019re travelling to Faro in the summer for example, you can expect queues. We don&#8217;t love it either, but airports get busy and everyone needs to pick up their hire car.<\/p>\n<p>The reasons for these queues a lot of the time is that the car rental providers need to take down all of your details, information like your driving license number and passport number. This can take a few minutes but the providers are working as quickly as they can get you going.<\/p>\n<h6>I&#8217;ve been waiting for ages!<\/h6>\n<p>We know it\u2019s not ideal and it\u2019s not how you want to start your holiday but most queues for car hire aren&#8217;t too long. The staff will always do their best to be helpful and appreciative of your patience. They know you don&#8217;t want to be queuing and they&#8217;ll try their best to get you moving as quickly as possible.<a href=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_133532912-1.jpeg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-22088\" src=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_133532912-1.jpeg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_133532912-1.jpeg 2000w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_133532912-1-300x200.jpeg 300w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_133532912-1-768x512.jpeg 768w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_133532912-1-1024x682.jpeg 1024w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" loading=\"lazy\" \/><\/a><\/p>\n<hr \/>\n<h4>3. Once you\u2019re at the desk<\/h4>\n<p>Once you\u2019ve arrived at the desk, the rep will be helpful and friendly and walk you through the whole process. This process normally takes no longer than 10 minutes. The rep will need copies of your driving License and you\u2019ll have to show them your pre-paid voucher. You would have received this via email shortly after you booked. This is just to confirm that you\u2019re all paid up for the rental. If you requested any extras, like a child seat or a sat-nav, then you\u2019ll need to pay for these at the desk too.<\/p>\n<h6>The rep is trying to sell me extra insurance or saying mine isn&#8217;t valid<\/h6>\n<p>If the rep tries to sell you extra insurance and you don\u2019t want it, you can politely decline. When you take out our optional top-up insurance, you\u2019re always covered. If the rep is persistent and says that they do not recognise our insurance, you can give us a call, it&#8217;s most likely a misunderstanding and we&#8217;ll help get it sorted.<\/p>\n<p><strong>We only work with providers who give great service and wouldn\u2019t be persistent, but it\u2019s better to know how to handle the situation should it come up.<\/strong><\/p>\n<hr \/>\n<h4>4. The hire car<\/h4>\n<p>Once you\u2019re all done at the desk, the rep will show you to your car or hand you the keys and give you directions. We know at this point you\u2019re all excited to drive away but not yet there\u2019s still a few things you need to do.<\/p>\n<p>To ensure it all goes smoothly when you return the car, we recommend having a look over the car to check for any damage and take lots of photos. You can check for scuffs anywhere on the exterior, check for chips on the windscreen and marks on the tires. If you spot any damage that isn\u2019t recorded be sure to take a photo of it and let the rep know if they\u2019re with you. This is only a precaution, it helps you resolve any issues should the provider question damage when you return the car.<\/p>\n<p><a href=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_83810415.jpeg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-22087\" src=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_83810415.jpeg\" alt=\"Car key collection\" width=\"2000\" height=\"1334\" srcset=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_83810415.jpeg 2000w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_83810415-300x200.jpeg 300w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_83810415-768x512.jpeg 768w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2018\/08\/AdobeStock_83810415-1024x683.jpeg 1024w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" loading=\"lazy\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Before you drive off, be sure to also check the fuel gauge. If your fuel policy is same-same (you can find out if it is on your pre-paid voucher) be sure to take a picture of the fuel gauge and return the car with the same amount. The last thing is to check that you can work everything. Make sure you know how to use the wipers, the headlights and the sat nav. These are all little things you can do to make your rental experience that bit easier.<\/p>\n<h6>The car they&#8217;ve given me isn&#8217;t the same one I booked<\/h6>\n<p>This is normal, we can never guarantee an exact model of car. The rental car providers have to deal with so many changes at the last minute that promising a certain car isn&#8217;t possible. If you&#8217;re given a different car, it will be in the same group as the one you booked. So if you booked a Ford Focus but one isn&#8217;t available, you&#8217;ll get a car of similar size and capabilities.<\/p>\n<hr \/>\n<h4>Did something else unexpected happen?<\/h4>\n<p>If you get stuck or a bit confused at any point, give us a call. Our customer service team will be happy to help walk you through the process or just offer advice.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reading Time: 4 Minutes. Collecting your hire car can be daunting. However, it offers the freedom to explore. Here, we go through the process of collecting your hire car and what you can expect.<\/p>\n","protected":false},"author":15,"featured_media":26403,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3092],"tags":[],"class_list":["post-21820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-car-hire-essentials"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to expect when collecting your hire car - Zest Car Rental<\/title>\n<meta name=\"description\" content=\"Collecting your hire car for the first time can be a daunting prospect, luckily with Zest it&#039;s easy. 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