{"id":20516,"date":"2017-09-26T10:00:42","date_gmt":"2017-09-26T09:00:42","guid":{"rendered":"https:\/\/www.zestcarrental.com\/blog\/?p=20516"},"modified":"2022-02-10T15:09:01","modified_gmt":"2022-02-10T15:09:01","slug":"vehicle-categories","status":"publish","type":"post","link":"https:\/\/www.zestcarrental.com\/blog\/vehicle-categories\/","title":{"rendered":"Car Hire Categories: Why the Vehicle You Receive on Collection Can Vary"},"content":{"rendered":"<p>One of the most frequent comments made following car hire is; \u201cMy car wasn\u2019t the one I booked.\u201d In the world of car hire, it can be extremely difficult to guarantee a specific make and model of vehicle. We show an image on our website to give you a rough idea of what you\u2019re booking in terms of size and specification- you may not always get the vehicle shown and that\u2019s why we always state \u201cOr similar\u201d next to the category.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-20517\" src=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2017\/09\/Handover-Stock-Stasique-min-1024x684.jpg\" alt=\"Car hire categories\" width=\"1024\" height=\"684\" srcset=\"https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2017\/09\/Handover-Stock-Stasique-min-1024x684.jpg 1024w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2017\/09\/Handover-Stock-Stasique-min-300x200.jpg 300w, https:\/\/www.zestcarrental.com\/blog\/wp-content\/uploads\/2017\/09\/Handover-Stock-Stasique-min-768x513.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" \/><span style=\"text-align: center; font-size: 12px; color: #ccc;\">Photo by: Stasique\/Adobe Stock<\/span><\/p>\n<h2>Why can\u2019t I get the car I booked?<\/h2>\n<p>Suppliers\u2019 fleets are changing all the time. Some of you prefer to book your car hire months in advance to ensure you get the kind of vehicle you want. Between placing your booking and the actual start of your rental, the supplier might get a shipment of new vehicles, removing the old, which will change what models are in the fleet. Nearer to your rental, the vehicles available in that category might decrease if one is involved in an accident and is written off.<\/p>\n<p>Basically, it\u2019s better to not guarantee a specific model as this removes the element of disappointment should you arrive on the day and that vehicle not be available for whatever reason.<\/p>\n<h2>What vehicle will I receive?<\/h2>\n<p>In a previous blog post, we\u2019ve explained <a href=\"\/blog\/2017\/08\/22\/car-hire-categories-explained\/\" target=\"_blank\" rel=\"noopener noreferrer\">how car hire categories work<\/a>. All vehicles are given a 4-letter code to group them by size and specification. Therefore, you should always receive a vehicle similar to the one shown for illustration purposes.<\/p>\n<p>If the supplier has none of these available, you would usually be given a refund of any difference in price if a lower category is accepted, or you\u2019ll be given a free upgrade. In no situation should you be charged more if the supplier cannot supply the category you booked.<\/p>\n<h2>What should I do if I\u2019m unhappy with the vehicle given?<\/h2>\n<p>If upon collection you feel you&#8217;re being charged for an upgrade that you have no choice to accept, please <a href=\"\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> immediately. If you are unsure about the vehicle you\u2019ve received and believe it\u2019s not from the correct category, you should also contact us. Please do bear in mind that it\u2019s the suppliers who group the vehicles, not ourselves, so they will usually have the final say in whether you\u2019ve been supplied the correct vehicle or not.<\/p>\n<p>We cannot resolve problems about vehicle category retrospectively. Make us aware of your issue at the time and we can liaise with the supplier to reduce any inconvenience. We operate 24\/7 emergency telephone support so please don\u2019t hesitate to contact us.<\/p>\n<p><em>Written by Jessica Juby.<\/em><\/p>\n<div id=\"echWidget\"><\/div>\n            <script src=\"https:\/\/affiliates.zestcarrental.com\/ads\/widget\/?adt=38&adm=1875\" type=\"text\/javascript\"><\/script>\n<p>Make sure you follow us on\u00a0<a href=\"https:\/\/twitter.com\/zestcarrental\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter<\/a> and\u00a0<a href=\"https:\/\/www.facebook.com\/zestcarrental\/\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a> for the latest travel tips and news. Remember to sign up to our newsletter below for the latest deals.<\/p>\n<h3>Subscribe to our newsletter<\/h3>\n        <p>\n            Want our blogs emailed direct to you? Sign up below to get updates featuring our blogs and car hire top \n            tips. Receive the best deals on car hire straight to your inbox.\n        <\/p>\n        <form method=\"post\" action=\"\/newsletter\/sign-up\/\" class=\"newsletter-form\">\n            <input type=\"hidden\" name=\"page\" value=\"\/blog\/wp-json\/wp\/v2\/posts\/20516\">\n            <input type=\"email\" class=\"email user-error\" name=\"email\" required=\"\" value=\"\" placeholder=\"Email address\" style=\"display: inline-block; width: 280px; max-width: 100%; background-color: #FBFBFC; color: #2D294B; border: 1px solid #DCD9DF; border-radius: 5px; font-family: 'Clear Sans'; font-size: 14px; font-weight: normal; font-style: normal; padding: 8px; margin-bottom: 10px; margin-right: 5px;\">\n            <input type=\"submit\" name=\"submit\" value=\"Subscribe\" class=\"button button--small button--solid button--navy\">\n        <\/form>\n        <div class=\"newsletter-thanks\" style=\"display: none\">\n            <h3>Thank You<\/h3>\n            <p>Thank you for signing up to our newsletter, a confirmation email has been sent to you.<\/p>\n        <\/div>\n","protected":false},"excerpt":{"rendered":"<p>One of the most frequent comments made following car hire is; \u201cMy car wasn\u2019t the one I booked.\u201d In the world of car hire, it\u2026<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3095],"tags":[],"class_list":["post-20516","post","type-post","status-publish","format-standard","hentry","category-car-hire-advice-and-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Car Hire Categories: Why the Vehicle You Receive on Collection can Vary<\/title>\n<meta name=\"description\" content=\"Booked a hire car but not sure why you didn&#039;t receive that model on collection? We explain car hire categories and how the model you receive can vary\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zestcarrental.com\/blog\/vehicle-categories\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Car Hire Categories: Why the Vehicle You Receive on Collection can Vary\" \/>\n<meta property=\"og:description\" content=\"Booked a hire car but not sure why you didn&#039;t receive that model on collection? 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